In 1967, when ATMs were introduced, it was expected to spell the end of bank branches and bank teller jobs. Instead the number of bank branches and tellers increased, with their roles emphasizing sales and customer service, rather than dispensing money.
In 1994, when on-line banking was introduced, a major loss of jobs was prophesied. And this time jobs did start to be lost – but less than expected, because of resistance to technology from an older demographic and from some industries (such as real estate).
Now, in 2018, several technologies are coming together to have a significant impact on the industry and its employees:
- On-line digitized payments using mobile phones are reducing the need for cash – and this is being encouraged by governments worldwide because of concerns about illegal payments and money laundering. (Visitors to China have noticed that most business people no longer carry purses or wallets – just their mobile phones.)
- The internet continues to reduce the need for bank branches, tellers, and stock brokers.
- AI is being used to automate credit application processing and financial planning.
- Blockchain has the potential to totally re-structure the finance industry with its ability to by-pass the need for a trusted third party in financial transactions, such as international trade, money transfers, and mortgage processing.
- And the impact of digital currencies, like bitcoin, has yet to be felt.
This time the writing on the wall needs to be read!
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AI is taking over finance jobs on Wall Street (Finance - 2018-11 - Bloomberg)
WeChat enables a cashless society in China (Finance - 2018-11 - Stansberry Research)
Trading in oil and wheat using a blockchain will start in 2018 (Finance/Trading - 2018-09 - TechRepublic)
Overwhelming' response to world's first blockchain bond (Finance - 2018-08 - CNBC)
IBM uses the blockchain to boost financial services innovation (Finance/Banking - 2018-07 - TechRepublic)
Banks conduct cross-border trades on IBM-powered blockchain (Finance/International Trade - 2018-07 - CoinDesk)
Human bankers are losing to robots as Nordea sets a new standard (Finance/Banking - 2018-07 - Bloomberg)
Digitization of money and finance: Challenges and opportunities (Finance - 2018-05 - American News)
AI could Kill 2.5 million financial jobs - and save US banks $1 trillion (Finance - 2018-05 - Fast Company)
The Bank of England is testing blockchain to support domestic payments (Finance/Banking - 2018-04 - Digital Treds)
The Bank of England said that it’s currently working on a “proof of concept” to see if its real-time gross settlement service will benefit from blockchain. The bank’s governor, Mark Carney, said that securities settlements need innovation, and blockchain technology – aka distributed ledger tech – could produce “significant” gains regarding platform stability, efficiency, accuracy, and security.
Spanish bank’s customers using blockchain to transfer money (Finance/Banking - 2018-04 - Quartz)
How blockchain trade finance is breaking proof-of-concept gridlock (Blockchain/Trade Finance - 2018-04 - Coindesk)
ANZ and IBM build blockchain solution for insurance (Finance-Insurance/Blockchain - 2018-04 - Coindesk)
ANZ bank has partnered with IBM to build a blockchain solution for transparent, secure transfer of data and premiums between insurance brokers and insurers.
9 easy steps to a secure, cross-border multi-language home sale (Financial-Real Estate/Blockchain - 2018-03 - Futurism)
February 20, 2018: Through a pilot program between the city of South Burlington, Vermont and a San Francisco-based start-up, Propy, developer of a blockchain platform designed to facilitate real estate transactions, Katherine Purcell became the first person in the U.S. to sell a home using blockchain. Propy allows anyone to buy or sell real estate, anywhere, completely online. Their blockchain records each step in the transaction, from expressing interest in a property to signing agreements to title transfers. There’s an immutable record of every action on a virtually unhackable ledger. Propy will eventually completely replace the city’s software for managing land records.